Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Krrisp Pty Ltd (ACN: 609 221 570), trading as Klaris AI ("we", "us", "our"), governing your use of the Klaris wealth planning software platform ("Platform").

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Platform.

These Terms should be read in conjunction with our Privacy Policy and Data Security Policy.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate and complete registration information.
• If registering as an advisor, hold appropriate professional qualifications and registrations as required by Australian law.

3. Service Description

Klaris AI is a wealth structuring and documentation platform that enables users to:

• Document and visualise complex ownership structures (trusts, companies, SMSFs, partnerships).
• Track assets and their ownership relationships.
• Record beneficiary and trustee information.
• Collaborate with financial advisors on structural planning.
• Generate reports and exports of financial structures.

4. Account Types

Client Accounts

Client accounts are for individuals and families who wish to document their financial structures. Client account holders:

• Have full ownership and control of their financial structure data.
• Can create, edit, and delete their structures and entities.
• Can invite up to 2 advisors to collaborate on their structures.
• Can export their data at any time.
• Can revoke advisor access at any time.

Advisor Accounts

Advisor accounts are for qualified financial advisors, accountants, and professionals who wish to collaborate with clients. Advisor account holders:

• Can access client structures only when explicitly invited by the client.
• Receive read-only or edit access as determined by the client.
• Must maintain appropriate professional qualifications.
• Are responsible for their own professional obligations regarding client data.

Collaboration Limits

Each client account can have a maximum of 2 advisors connected at any time. This limit exists to maintain data security and manage access complexity. Clients must remove an existing advisor before adding a new one if the limit has been reached.

5. Registration and Account Security

Email Verification

All accounts require email verification before access is granted. You must use a valid email address that you have access to. We may send security-related notifications to this email address.

Password Requirements

Passwords must be at least 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters. You are responsible for maintaining the security of your password and must not share it with anyone.

Two-Factor Authentication (2FA)

Two-factor authentication is available and recommended for all accounts. Advisor accounts are strongly encouraged to enable 2FA due to the elevated access they may have to client data. Google Single Sign-On (SSO) is also available as an alternative authentication method.

Session Management

Sessions expire after a period of inactivity. You should sign out when using shared devices. You are responsible for all activity that occurs under your account.

6. Pricing and Payment

Plans

The Platform offers various subscription plans with different features and limits. Current pricing is displayed on our website and within the Platform. All prices are in Australian Dollars (AUD) and include GST where applicable.

No Processing Guarantee

Klaris is a data management and visualisation platform. You input your financial structure data and Klaris organises and displays it. We do not process your data to produce new financial insights or recommendations. As such, no satisfaction or outcome guarantee applies to the use of the Platform.

Payment Processing

All payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. We do not store, process, or have access to your full credit card or payment details. Your payment information is handled entirely by Stripe's secure infrastructure.

Failed Payments

If a subscription payment fails, we will attempt to process the payment again. If payment cannot be collected after multiple attempts, your account may be downgraded or suspended until payment is resolved. We will notify you via email before any account changes due to payment issues.

Refund Policy

Refunds are handled on a case-by-case basis. We do not provide refunds for partial months of subscription. If you believe a charge was made in error, contact us within 14 days. Refunds may be considered at our discretion. To request a refund, contact us at info@krrispdigital.com.au.

Price Changes

We may change our pricing from time to time. Existing subscribers will be given at least 30 days' notice of any price increase. Price changes will take effect at the start of the next billing cycle following the notice period. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

Advisory Firm Licensing

Advisory firms requiring multiple advisor accounts should contact us for firm licensing arrangements. Firm licenses provide centralised billing and account management for advisory practices.

7. User Responsibilities

Accurate Information

You are responsible for ensuring that all information you enter into the Platform is accurate and up to date. The Platform does not verify the accuracy of financial structure data. Incorrect data may lead to inaccurate visualisations and reports.

Advisor Access Management

If you are a client, you are responsible for managing advisor access to your account. This includes granting appropriate access levels, reviewing access regularly, and revoking access when it is no longer needed. We are not responsible for actions taken by advisors you have granted access to.

Prohibited Uses

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws.
• Attempt to access another user's account or data without authorisation.
• Use automated tools (bots, scrapers) to access the Platform.
• Attempt to circumvent security measures or access controls.
• Upload malicious code, viruses, or harmful content.
• Use the Platform to store illegal or fraudulent financial information.
• Resell, sublicense, or redistribute access to the Platform without our written consent.
• Interfere with the operation of the Platform or its infrastructure.

8. Data Ownership and Export

Your Data

You retain full ownership of all financial structure data you enter into the Platform. We do not claim any ownership rights over your data. We use your data solely to provide the Platform services to you as described in our Privacy Policy.

Export

You can export your financial structure data at any time through the Platform's export features. We provide data in standard formats to ensure portability.

Deletion

You can request complete deletion of your data by contacting us at info@krrispdigital.com.au. Upon account closure, financial structure data will be deleted within 90 days. Certain records may be retained as required by Australian law.

9. Intellectual Property

The Platform, including its design, code, features, content, logos, and trademarks, is the intellectual property of Krrisp Pty Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose during your subscription.

You may not copy, modify, distribute, reverse engineer, or create derivative works based on the Platform or any part of it without our written consent.

10. Service Availability and Modifications

We aim to provide the Platform with high availability but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice where possible).
• Unscheduled maintenance or emergency fixes.
• Circumstances beyond our reasonable control (force majeure).

We may modify, update, or discontinue features of the Platform from time to time. For significant changes that materially affect your use, we will provide reasonable notice. If we discontinue the Platform entirely, we will provide at least 90 days' notice and an opportunity to export your data.

11. Limitation of Liability

To the maximum extent permitted by law, Krrisp Pty Ltd, its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• Loss of profits, revenue, data, or business opportunities.
• Decisions made based on information displayed in the Platform.
• Actions or omissions of advisors you have granted access to.
• Service interruptions, data loss, or security breaches despite our reasonable security measures.

Our total liability for any claim arising from or related to the Platform shall not exceed the total amount you have paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Krrisp Pty Ltd, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: your use of the Platform; your breach of these Terms; your violation of any applicable law; information you enter into the Platform; or any dispute between you and an advisor connected to your account.

13. Advisor Liability and Indemnification

If you are an advisor using the Platform, you additionally agree to:

• Maintain appropriate professional qualifications and registrations.
• Comply with all applicable professional conduct standards and regulations.
• Only access client data for legitimate professional purposes.
• Not share or disclose client data to any unauthorised party.
• Indemnify Krrisp Pty Ltd against any claims arising from your professional advice or actions taken in relation to client data accessed through the Platform.

14. Termination

By You

You may cancel your subscription and close your account at any time. Upon cancellation, you will retain access until the end of your current billing period. You can export your data before account closure.

By Us

We may suspend or terminate your account if:

• You breach these Terms.
• You engage in prohibited uses as outlined in Section 7.
• Your subscription payment cannot be collected after reasonable attempts.
• We are required to do so by law or regulatory order.
• We reasonably believe your account poses a security risk.

We will provide reasonable notice before termination where possible, except in cases of serious violations or security risks.

Effect of Termination

Upon termination, your right to access the Platform ceases immediately (or at the end of the billing period for voluntary cancellation). We will retain your data for 90 days to allow recovery if the termination was unintentional. After 90 days, financial structure data will be permanently deleted in accordance with our Privacy Policy.

15. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of New South Wales.

Before commencing legal proceedings, we encourage you to contact us to attempt to resolve the dispute informally. Please email us at info@krrispdigital.com.au with a detailed description of the issue. We will make a genuine effort to resolve disputes within 30 days.

If informal resolution is unsuccessful, either party may pursue formal dispute resolution through the courts of New South Wales.

16. Changes to These Terms

We may update these Terms from time to time. When we make changes:

• We will update the "Last Updated" date at the top of these Terms.
• For material changes, we will notify you via email or in-app notification at least 30 days before the changes take effect.
• Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
• If you do not agree to the updated Terms, you may cancel your subscription before the changes take effect.

17. Contact Information

If you have questions about these Terms or need to contact us for any reason: